Fully paid

Unlike SSS, Pag-IBIG Fund did no longer even find it suitable to spell efficiently the road where we live. Instead of “Cavallari,” Helen Paner, a department supervisor based in Makati City, had it typed “Cavawari.”

I wish Pag-IBIG Fund could do better next time and be greater accurate while it sends letters to “antisocial contributors.”

I had to vicinity “delinquent member” internal rates because she assumed we have been remiss in remitting to her office the Kasambahay percentage of P1,400, along side the household agency percentage of the identical amount. She concluded that we have disadvantaged the fund of dividends of P98.68.

To our dismay, Ms. Paner even charged us penalties of P1,945.Ninety two. In her computations, she arrived at a complete of P4,924.60 that she said “fell due on March 21, 2017.”

Jumping to end

Did we definitely fail to remit the membership dues of our domestic aide? She should have reviewed and reviewed her office documents before making any accusation against any of the fund’s participants.

To set the file straight, we have been religiously paying what’s due Pag-IBIG Fund. It is as much as Ms. Paner to do the paper work herself and no longer to accept as true with everything to her humans.

As a matter of reality, due to what she titled as “reminder word,” I needed to rush to a close-by message middle to send her the receipts for “the period January-June 2015,” to show her wrong.

By the way, we paid our Pag-IBIG Fund contributions through Bayad Centers that it had permitted.

Ms. Paner and her humans should have double-checked their postings earlier than accusing us of “non-remittance” of club dues. It is not our fault that the Bayad Center is a collection agent of Pag-IBIG Fund. Why blame us?

Collection notices

Pag-IBIG Fund and Amaia Land Corp. Have something in commonplace. While the former is government-owned and the latter a non-public business enterprise belonging to the Ayala organization owned with the aid of the Zobels, both send out series notices even for bills that had already been settled.

Wilborn Famatigan of the business enterprise’s series unit defined that “double series notices” are “computer-generated.” As a end result, he wrote, “there could be instances where bills made are not yet entered into the gadget when the brand new billings are despatched out.”

If that is so, then wait till the equal “payments are entered into the system before sending out notices of non-bills.”

As a count number of reality, Famatigan confident consumers that “wherein double fee occurs…Amaia problems a reimbursement or applies the excess to any future balances.”

Amaia absolutely ignored the point. Famatigan even hid behind the use of the passive voice in order that there would be no person guilty however the overacting apartment unit customers.

It isn’t always enough for Famatigan to write down for Amaia that “we regret to pay attention of the inconvenience experienced with the aid of our customers.”

What regret is Amaia speakme about? The harm has been achieved and there was nothing else it can do to restore it.